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Shipping policy

Thank you for choosing Fronk Royale for your luxury footwear needs. Below is our shipping policy to ensure a smooth and enjoyable shopping experience:

1. Processing Time:

  • Orders are processed within 24 hours after telephonic confirmation. In case of pre-paid orders we confirm just the address over the registered phone number. We confirm orders between 11am and 6pm daily. 
  • Customized or made-to-order items may require additional processing time; details will be communicated upon order confirmation.

2. Shipping Rates:

  • We offer free standard shipping to any part of India on orders exceeding INR 3999; check our website for current promotions.
  • In many cases, where the customer requires a next day delivery or same day delivery (if possible), we charge INR 1000 as extra shipping charges. 

 3. Shipping Methods:

  • We provide various shipping options, including standard and expedited services. We use BlueDart, Delhivery and other reputed delivery services for delivering our parcels. 

4. Estimated Delivery Time after dispatch

  • Standard Shipping: 4-6 business days.
  • Expedited Shipping: 2-3 business days.
  • Delivery times may vary based on the destination, local customs, and unforeseen circumstances.

5. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information. Our delivery partners and our customer service also keeps you updated on the delivery of your parcel.
  • Use the provided tracking number to monitor the status and estimated delivery date of your order.

6. International Shipping:

  • We offer international shipping to select countries. The shipping and handling fees will be confirmed as per the order(Quantity of the pairs), Destinations, country.
    International customers are responsible for any customs duties or taxes imposed by their respective countries.

7. Shipping Delays:

  • Fronk Royale is not liable for shipping delays caused by external factors, such as weather conditions, customs issues, political disturbances or carrier disruptions.

8. Shipping Address:

  • Please ensure the accuracy of your shipping address during checkout. Fronk Royale is not responsible for packages undelivered due to error in shipping address. 

9. Missing or Damaged Items:

  • In the rare event of missing or damaged items, contact our customer support team within 48 hours of receiving your order for prompt assistance.

10. Returns and Refunds:

  • Review our Returns and Refunds Policy for information on returning items and obtaining refunds.
  • Please note that there is a Rs. 1000 shipping,  handling and re-stocking fee for returns not arising from manufacturing defects. 

11. Orders only shipped on Monday – Saturday

  • Orders cannot be shipped to PO Boxes
  • Not all shipping methods are available for all shipping addresses or certain items.

Fronk Royale is committed to delivering exceptional products with a seamless shopping experience. If you have any questions or concerns regarding our shipping policy, please contact our customer support team at  +91 94555 04604 (Call & Whatsapp),  support@fronkroyale.com 

Thank you for choosing Fronk Royale